Online purchases:

If you are not 100% satisfied with your online purchase you can return your goods, provided we get them back within 30 days of receipt and in perfect original saleable condition, in the original packaging and with all tags attached.

Additional rights

If you are a customer in the UK you have additional statutory rights to cancel online orders from the date when you made the order up to 30 days after you receive the goods.

If you wish to cancel an online purchase, please contact us here or email us at info@new.howtwocut.com within 30 days of receipt of your order. You must return your goods in perfect original saleable condition, in the original packaging, with all tags attached within 30 days.

All online returns must be sent to: Censeo House, 6 St Peters Street, St Albans, AL1 3LF.

Customers are responsible for return shipping charges for unwanted items. For your protection, please be sure to return your goods via recorded or registered post.

EXCEPTIONS

We cannot accept any returns on underwear or swimwear for hygiene reasons, except where faulty or not as described (see “Faulty Items” below).

If seals are broken on any sealed products, they cannot be returned or exchanged

Fragrance may only be returned if the product and packaging has not been opened, used or tampered with.

EXCHANGES

We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and, subject to availability, then submit a new order online or purchase in store.

PAYMENT OF REFUNDS

Refunds online will be made via the original payment method within 14 days of our receipt of returned items.

Refunds in store will be provided at the time of returning the unwanted items.

We may make deductions from refunds to reflect any reduction in the value of the items which may have resulted from your handling of them; i.e. they are no longer in perfect saleable condition.

For returns queries, please contact us info@saintoflove.com

FAULTY ITEMS

If your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for exchange or a refund. If you are returning the items after 30 days has passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods bought online which are faulty or not as described.

This does not apply to items which are discounted by us for an obvious fault.

Issued: July 2023